CBSA System Delays

Please be advised that the Canada Border Services Agency (CBSA) is currently experiencing delays in processing inbound and outbound messages (e.g., Release Notification System (RNS) and completeness notices) as a result of their system outage which occurred on September 25th, 2025.  

This CBSA issue, affecting importers, customs brokers, and all modes of transport, may result in storage charges for some due to delays. These charges will be billed back as per outlay. 

CBSA has indicated that updates will only be provided when there is significant new information or once the issue has been fully resolved. We will continue to monitor the situation closely and provide further updates as they become available. 

 

Important Information 

To minimize delays and ensure a smooth process, please read the information below carefully:  

• Upon arrival at the border: Ensure that all relevant transaction details and documentations are provided to CBSA at the Primary Inspection Line (PIL) 

• For shipment status: Refer to apps.delmarcargo.com/mobile/  

 

Information for Highway Carriers  

The procedures to follow during system outages/delays can be found here. 

 

CBSA Contact Information  

For eManifest Portal, Canadian Export Reporting System (CERS) Portal, Single Window Initiative (SWI), Advance Commercial Information (ACI) and Electronic Data Interchange (EDI).  

Technical Commercial Client Unit (TCCU):  

• Tel.: 1-888-957-7224/613-946-0762 (overseas)  

• Email: [email protected]  

Refer to the services document to find out more about CBSA’s support provided during and after business hours. 

 

For additional information and assistance, please contact your local Delmar Representative.