CARM 102: Importers’ Guide to CBSA’s CARM Client Portal

webinar | May 25, 2021 On Demand

About CBSA’s CARM Client Portal and Release Phases

The Canada Border Services Agency (CBSA) continues to accelerate its evolution and modernization through its CBSA Assessment and Revenue Management (CARM) initiative. From 2021-2024, CBSA will unveil Release 1 and 2 of CARM, which will completely transform the agency’s import playbook from trade compliance to risk and information management.

On May 25th, 2021, Release 1 launched the CARM Client Portal, facilitating accounting and revenue management processes with the CBSA. All functionalities of the portal will be available as of Release 2 (R2) in 2024.

For more information about CARM, visit our Dedicated CARM PageCBSA’s website and their FAQ's.

What Does Delmar's CARM 102 Webinar Cover?

Joined by special guest panelists from CBSA, Delmar’s customs brokerage specialists take participants through the different features of CBSA’s CARM Client Portal (CCP).

Our CBSA guest panelists simplify the onboarding process by taking you through a step-by-step guide using various resources, such as video presentations and screenshot demonstrations.

Learn how to:

  • View your account
  • Delegate access to your account
  • Make payments
  • Use the self-service tools
  • Submit rulings
  • Track status requests

Industry Expert Panelists

Vladimir Omazic

Senior Program Advisor & Subject Matter Expert, CARM Engagement Group, CBSA

Kerri-Anne Whittaker

Manager, CARM Engagement Group, CBSA

Marisa Pavan

Canadian Customs Brokerage Manager of Post Entry & Advisory Services, Delmar

John-Paul Evans

Canadian Customs Brokerage Consultant of Advisory Services, Delmar

Why should you watch Delmar’s CARM 102 Webinar?

In addition to navigating the many features of the CCP, our industry experts cover what changes occur with Release 1.


Changes with Release 1

With Release 1, you have the following capabilities: 

  • Self-manage your SOA and daily transactions.
  • Have access to classification tools, such as the duty and tax estimator for the classification of goods.
  • Grant your employees and your broker, Delmar, access to manage your account. 
  • Have the option to apply for a ruling online through the portal. 

On Demand Webinar - CARM 102: Importers’ Guide to CBSA’s CARM Client Portal